Staffing and corporate recruiting is in an “interesting” place right now. Record numbers of layoffs are making headlines while, simultaneously, demand for skilled labor is running high. 

While it’s tempting to take a wait-and-see approach to the uncertainty, a more constructive strategy is to team up your human employees with digital labor to proactively enhance productivity, streamline operations, and create workforce resilience.

Implementing a human + agent model combines people-powered insights with the processing power of AI. Together, they extend your staffing and recruiting capabilities, boost operational efficiency, and drive better hiring outcomes by:

• Employing digital labor to autonomously take over repetitive, but time-consuming tasks.
• Syncing data across marketing, sales, recruiting, and back-office functions so everyone is working from the same playbook.
• Matching candidates faster and personalizing engagement.
• Ensuring compliance and accuracy in onboarding and payroll.

Let’s take a deeper dive into the human + agent model for staffing and recruiting and explore how Salesforce supports and super charges these initiatives to solve some of the staffing and recruiting industry’s biggest challenges.

What’s Causing Friction in Today’s Staffing and Recruiting Industry?

Identifying an industry’s primary pain points isn’t always straightforward, because it often depends on who you’re talking to.

Marketing and sales teams will tell you that they are struggling with lead leakage and disjointed communication, which often lead to missed opportunities and duplicated effort. 

Recruiters, on the other hand, are battling inefficiencies that negatively impact candidate experience, client satisfaction, and their own success. For example, lack of visibility into candidate pipelines and placements may result in slow response times, poor candidate engagement, and inaccurate job matching.

Meanwhile, the back office team is navigating billing and payroll delays often due to lack of financial transparency, manual reconciliation errors, and disconnected systems that make accurate reporting difficult.

Working in tandem, humans and AI can eliminate the friction that creates these obstacles and streamline operations for greater efficiency.

Leveraging Salesforce Agentforce to Create a Human + Agent Dream Team

Salesforce Agentforce is a native solution within Salesforce’s Customer 360 portfolio. It enables businesses to leverage AI-driven capabilities to boost productivity, enhance decision-making, and streamline operations. Agentforce’s intelligent agents blend seamlessly into your existing workflows, taking on many of the repetitive tasks that prevent your human teams from focusing on higher-value initiatives.

Here’s how it works.

Prebuilt AI agents

Salesforce’s AgentExchange gives staffing and recruiting teams access to prebuilt, AI-powered agents, prompts, topics and actions. Data Cloud connects these agents to structured and unstructured data sources so they can access the information they need to execute context-aware interactions without extensive coding or complex integrations.

For example, Asymbl Recruiter Agent, part of the Asymbl Agents Suite, uses this technology to redefine how staffing firms and recruiting teams connect, engage, and place candidates.

Much like you would train a new human employee, the Asymbl Agents Suite uses prebuilt agent templates, topics, prompts, and actions to provide each agent with the knowledge set and instructions it needs to perform its job.

• Agent templates act as predefined frameworks that give digital employees industry-specific expertise from day one.
• Topics define the agent’s job role or function.
• Prompts give the agent step-by-step instructions for executing an action.
• Actions determine how the agent carries out its task.

For staffing and recruiting teams, Asymbl Recruiter Agent uses this agent configuration model to complete routine tasks in a fraction of the time it takes a human employee to perform the same job:  

• Create job descriptions: The agent pulls in relevant details about a job to create a detailed job description and add it to the job record.
• Research hiring manager preferences: The agent compiles information from past interactions with hiring managers—jobs they hired for, who they hired, etc.—then creates a summary of what a specific hiring manager looks for in a candidate.
• Identify qualified candidates: The agent analyzes candidate resumes, past placements, and job descriptions to suggest the best matches for specific jobs.
• Schedule interviews: The agent can automatically schedule interviews, assessments, and follow-ups, reducing recruiter workload.
• Summarize interviews: The agent provides detailed feedback about a candidate from multiple interviewers, so you can make faster, more informed hiring decisions.

Similarly, Agentforce SDR Agent fills the role of a human sales development (SDR) rep. Using prebuilt templates, topics, prompts, and actions, the SDR Agent can autonomously contact prospects, qualify leads, and move them through the early stages of the sales pipeline before passing the lead to a human account executive to close the deal. 

Bringing Your digital + human workforce into alignment

Digital labor is part of your team, so the most effective way to manage it is to treat agents like you would human employees. This means defining jobs to be done, assigning a role, and establishing success metrics for the agent. 

If you deploy your digital workforce strategically, you should see similar value from your digital agents as you do from your human employees. As a result, it makes sense to measure their cost and ROI in a similar way. At Asymbl, we treat our digital labor as an essential part of the team and allocate the cost of digital labor as part of our headcount budget, not our IT budget.

Optimized workflows

Incorporating digital labor into key workflows increases efficiency throughout your organization by eliminating bottlenecks, reducing administrative overhead, and streamlining complex processes.

Imagine the human hours saved when your agent autonomously takes on time-intensive tasks, including:

• Resume parsing, interview scheduling, background checks, and document collection.
• Ensuring all compliance steps are completed before a candidate is placed.
• Sending personalized email and SMS campaigns based on candidate or client interactions.
• Routing leads to the right sales or recruiting team, ensuring no opportunity is missed.
• Automatically syncing placement details with payroll and invoicing systems.

Unified systems

Data silos and disconnected processes are classic efficiency killers. But when you assemble a tech stack that connects Agentforce with staffing-specific solutions inside the Salesforce ecosystem, you create an intelligent workflow where data is shared between systems and your digital and human employees work together seamlessly. 

Taking a modular approach to assembling your recruiting tech stack adds additional flexibility and scalability to your workflows. Whether you need basic ATS functionality or advanced AI-driven automation, modularity gives you the power to select just the tools and technology your recruiting or talent team needs without paying for applications no one uses.

For example, the Asymbl Recruiter Suite, comprising Asymbl ATS and Asymbl Intelligence, enables businesses to assemble their ideal tech stack by purchasing tools independently or bundling them for maximum value.

Combining the flexibility of Asymbl ATS with Asymbl Intelligence’s powerful automation, recruiters and business users can configure unique hiring workflows for roles of any type, volume, or industry—no coding required. 

Because Asymbl Recruiter Suite is built on the Salesforce platform, these workflows can be embedded directly within sales, service, and operational tools, keeping everyone in the organization connected: 

• Recruiters, sales teams, and back-office staff all work with the same up-to-date information.
• There’s no need for multiple logins and duplicate data entry across ATS, CRM, and back office.
• Recruiters get real-time visibility into candidate pipelines, placements, client interactions, and financial metrics. 
• Decision makers can track ROI, recruiter performance, and business growth more accurately.

The Future of Staffing is Powered by People + AI

The job market may be in a state of flux, but one thing that is certain: Technology is shaping the future of work. Creating a collaborative environment that leverages the strengths of your digital and your human employees will maximize ROI in your workforce and drive more successful business outcomes.

🔎 Discover how Asymbl can help you harness the power of Agentforce, Data Cloud, and Asymbl Agents Suite to simplify, optimize, and future-proof your staffing and recruiting workflows.